Step-by-step Guide to Ordering

Find it

• Type a keyword in the search box at the top of each page
• Browse the product homepages
• Check out the bestseller lists and features

Select it

• Click the "Add to Basket" button to store it
• When you're ready, click the "Proceed to Checkout" button

Buy it

• Sign in using your e-mail address
• Tell us where to deliver it
• Choose how you would like to pay. We welcome these payment options:
  
  

Check your order details

• Click the "submit your order" button to complete the transaction
• Remember, all your personal information is protected by The Adult Gift Shop security guarantee

Get it!

• Your order will be dispatched by Royal Mail Recorded Delivery in discreet packaging.
• We will also send you a text message FREE to let you know that your order is on the way!

Security Guarantee

• None of our customers has reported fraudulent use of a credit or debit card as a result of purchases made with us. We are so confident about the transaction security we offer on our site that we back every purchase with a security guarantee.

• 1. Our secure-server software encrypts all your personal information including credit or debit card number and name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet

• 2. In the event of unauthorised use of your credit or debit card, most banks and card issuers either cover all the charges or may limit your liability to just £50.00.

• 3. If your bank or card issuer holds you liable, The Adult Gift Shop will cover your liability up to £50.00 provided that the unauthorised use of your credit or debit card resulted through no fault of your own from purchases made at The Adult Gift Shop site while using the secure server.

A Few Important Notes: This guarantee only applies to credit or debit card purchases made using The Adult Gift Shop’s secure server. This guarantee covers a maximum liability of £50.00. In the event of unauthorised use of your credit or debit card, you must notify your card provider in accordance with its reporting rules and procedures.

Ordering In More Detail:

• All products are carefully categorised on the site so you can find what you want easily.
  
• The “top level” choices are shown in the tabs at the top of the page. Click to select your chosen category.
  
• Then you can make further selections. For example; click on the tab “Toys” and your choices will include “Vibrators”.
  
• You can also select products using The Adult Gift Shop “Star-Buy” list which shows our recommendations, or on the product group pages which show our top selling products.
  
• Within each category the products are listed in price order, starting with the highest. Make sure you look through all the products as some of the lower priced lines have superb features and represent tremendous value.
  
• Buying is easy. Find the product(s) you want and click on the “Add To Basket” button. This places the product in your shopping basket. You must be logged in to do this, but don’t worry. If you’re not logged in, you will be prompted to enter your username and password, and the item will then be added to your basket automatically.
  
• At all times you can see what's in your basket by clicking the button in the top right of each screen.
  
• When you have finished shopping click the "Checkout" button. If you want to change quantities or delete items, simply enter the new
  quantity in the field, and click the "Modify" button.
  
• If you wish, you can exit the site and log in at a later date – Your basket will still be there waiting for you.
  
• The checkout process is very simple. You should be able to complete everything in about two minutes.
  
• You will be asked for your payment details, so simply enter them into the form. We record your information once and then you never need enter it again! Whenever you come back to the website and log-in we will know who you are. There are many benefits to register as a user even if you are not ready to order. You will be able to use the “wish list” (coming soon), change your preferences, receive special offers and check your order history (coming soon). We welcome these payment options:
  
  
  
• All products are shipped as soon as possible subject to credit clearance and availability of stock. We use real-time stock control so if you have placed an order, we almost always have it available to ship.
  
• If you are having problems please first read the notes on "Finding a Product" and "Buying from The Adult Gift Shop". If you still can't sort it out, or the site has an apparent bug, please contact us: webmaster@theadultgiftshop.com

Why shop with us?

• Every customer gets a copy of our FREE full-colour catalogue.
• The Adult Gift Shop is one of a very few sex shops that are legally licensed to sell adult products through the Internet and by mail order.
• Every item on display is available in stock to order right now! You can be confident that what you order will be packed and dispatched without delay.
• Our goal is to send out every order that we receive by the following day during the normal working week. We currently achieve this with 98% of orders.
• We operate from a warehouse and office in Nottingham. You are welcome to visit our store (Click for opening hours) In store we have the largest range of R18 adult DVD and VHS Videos in the UK.
• Our goal is to delight you with our service. Only then will you come back again-and-again, and recommend us to your friends. If we ever fail to do this, please contact us and we will endeavour to resolve any problems quickly, and in a professional manner.
• The Adult Gift Shop has more than 10,000 stock lines which increases regularly with new products. Everything is carefully selected to offer good quality and excellent value-for-money. We’re not always the cheapest- because we don’t want to sell products we wouldn’t use ourselves!

Returns:

Here at The Adult Gift Shop we take every possible measure to ensure that we deliver the best quality products to you, and that our product descriptions and photography are such that you are as delighted when you receive your order as you were when you bought it on our site.

• However, if you're not 100% delighted with your order, you can find out how to return and cancel items below.
  
• If you wish to return an item, please provide a note outlining your reasons for the return and send the product with all warranty cards, manuals etc. in the original box to:

  The Adult Gift Shop Returns Department,
  30-32 Goose Gate,
  Hockley,
  Nottingham,
  NG1 1FF

• You will be contacted by The Adult Gift Shop as soon as your return has been processed.
  
• For your own protection, your item/s must be returned via recorded-delivery.
  
• The Adult Gift Shop does not compensate for any costs incurred in returning items.
  
• If you are returning an item because of an error by us or because your product is faulty, we are more than happy to refund the cost or replace the item.
  
• Regretfully, for reasons of hygiene, we are unable to accept returns of any items which have been used or worn. For this reason The Adult Gift Shop advises you to ensure all products are functional before use.
  
  Please read our full terms & conditions for more information.
  
• The UK Distance Selling Directive gives you the right to cancel a contract of purchase for any item within 7 working days of receipt. This applies to all our products.
  
• To cancel an item, simply fill in the returns slip provided with your order, stating your reason for return as 'Contract Cancellation', and send the product with all warranty cards, manuals etc. in the original box to:

  The Adult Gift Shop Returns Department,
  30-32 Goose Gate,
  Hockley,
  Nottingham,
  NG1 1FF

• You will be contacted by The Adult Gift Shop as soon as your cancellation has been processed.
  
• Please ensure that your cancellation is received by us within 7 days of the receipt of your order. For your own protection, your item/s must be returned via recorded-delivery.
  
• The Adult Gift Shop does not compensate for any costs incurred in cancelling items.

  Please read our full terms & conditions for more information.
  

Privacy Policy:

• The Adult Gift Shop takes the privacy of its users extremely seriously and we are committed to protecting you to the best of our ability. Information we collect about you when you are using our site is for the purpose of processing your orders and providing you with a better, more personalised experience when shopping with us.
  

• If you would like to know exactly what we collect and why, then please read on, or select one of the quick links below:

  1. What steps does The Adult Gift Shop take to protect my information?

  2. Does The Adult Gift Shop use cookies to record information about me?

  3. Will The Adult Gift Shop disclose my information to third parties?

  4. Does The Adult Gift Shop need my consent to collect this information?

• For you to make an order from The Adult Gift Shop, we need to have your name, e-mail address, delivery address, credit/debit card number, it's expiry date and your billing address (if this is different from your delivery address). This information makes it possible for us to process and fulfil your order.
  
• We ask for a contact telephone number when you order. This allows us to contact you urgently if your order is delayed in some way, or to send you a text message when your order has been dispatched.

General Site Use:

• When submitting a review of one of our products, we ask for your name and your general geographic location. You do however, have the choice for your review to be posted on our site as 'anonymous'. If you wish to remain anonymous, please specify this in your email.
  
• Occasionally, we provide competitions and incentive-led promotions. In these cases we may again ask for your name, physical address and e-mail address, for the purpose of notifying winners and administering promotional activity.

Affiliates:

• If you decide to become an Adult Gift Shop Affiliate, we will ask for your name, mailing address, e-mail address and banking details, in order to provide you with payment for your referrals to our site.

What steps does The Adult Gift Shop take to protect my information?

• Whenever you enter your personal information into The Adult Gift Shop site - whether when placing orders or updating account information - all of your information is encrypted prior to transmission, using a secure server.
  
• In compliance with UK Data Protection Legislation, we also follow an extremely strict security protocol, in storing and disclosing the information which you have supplied to us. To prevent unauthorised access, we may sometimes require proof of your identity before we can disclose sensitive information to you.

Does The Adult Gift Shop use cookies to record information about me?

• Cookies are used to offer certain site functionality. These cookies do not contain any information which could identify you or allow your personal information to be obtained by third parties.
  
• However, you may use your Internet browser's advanced options to turn off your cookies. You will still be able to interact with The Adult Gift Shop Website for the majority of key tasks (adding items to your shopping basket and purchasing them).

Will The Adult Gift Shop disclose my information to third parties?

• The Adult Gift Shop does not sell, trade or rent your personal information to third parties.
  
• We reserve the right to undertake such activity in the future with respectable, trusted third parties. We would retain complete control of data usage, but if you are unhappy with your involvement in such activity, you may opt out by sending a blank e-mail message to zerocontact@theadultgiftshop.com
  
• Aggregated statistical information about our customers buying habits and traffic patterns may also be provided to reputable third parties, but this will not include any personally identifying data.

Does The Adult Gift Shop need my consent to collect this information?

• By using The Adult Gift Shop Website, you consent fully to our collection and use of the information outlined above, unless otherwise indicated by you, using the opt-out clauses provided.
  
• If we make any changes or amendments to this privacy policy, we will update the content of this page to reflect such changes immediately.